Modules

Appointments and queue TV

First-visit form, walk-in vs confirmed, waiting-time ETA, emergency reorder. Counter and online bookers share one queue.

CRM and SMS

Appointment link by SMS and WhatsApp, app install, missed-visit recall, language-wise templates.

OPD billing

Bill on the appointment. Rate types, packages, refunds. Optional vendor-bill ingest for year-end price checks — we do not keep a long-term copy of supplier invoices.

Prescription and CPOE

Style, font, and language on the print. Dose auto-calc. Allergy, duplicate-class, and interaction blocks. Handwritten is not the default path.

Analytics

Year-on-year patients, age bands, drug value, vaccine brand, month seasonality. Built from live workflow, not a side spreadsheet.

Public website

Doctor, clinic, or hospital site with booking. You edit pages; patients book into the same calendar.

Mobile apps

Patient app for reports and visits. Doctor app for queue and notes. Queue TV as a display app.

ABHA and ABDM

Create or link ABHA at the desk. Scan and Share at reception. Health records out and in as the national programme requires — mapped from Medi ERP, not stored as the clinical source of truth.

IPD and beds

Admit, transfer, discharge. Ward census, bed occupancy, discharge summary that cannot close incomplete.

Pharmacy

Generic and brand, batch and expiry, indent to issue. Dispense against the same order the doctor signed.

Laboratory

Order, sample, verify, report. Analyzer HL7 / ASTM interface. Barcode. Results back on the encounter.

TPA and schemes

Panel tariffs, pre-auth, claims, PM-JAY / NHCX credit billing, GST e-invoice when the hospital is empanelled.

Operation theatre

Elective and emergency lists, WHO checklist, anaesthesia notes, implant consumption into billing.

Blood bank

Requisition, cross-match, issue, transfusion vitals, national blood-stock connector where required.

Quality indicators

Wait time, re-admit, medication errors, checklist adherence — captured from the same screens staff already use.

Oncology pack

Paid specialty after core hospital modules: staging, chemo order sets, tumour board, radiotherapy interface, cancer registry. Not in the single-doctor licence.

RIS and PACS interface

Radiology orders and reports. Interface to an existing PACS — Medi ERP does not replace the imaging archive.

Purchase and stores

Indent, purchase, GRN, and store issue. Materials sit on the same campus as pharmacy and OT consumption.

Emergency department

Triage board, emergency reorder into the same queue, and a path from casualty into IPD or OT without a second identity.

ICU

ICU beds, bundles, and a census that is true. Transfer in and out of the ward on the same ADT spine.

Teleconsult

Video consult hook on the same appointment — not a second product. Physical and tele share one slot inventory.

Patient portal

e-OPD card, appointment slip, prescriptions, bills, lab and radiology reports, and consent on the patient login.

Consent and incidents

Bilingual consent tied to the procedure. Confidential near-miss and adverse-event workflow for NABH.

Nursing desk

Ward worklist, vitals, medication administration against the signed order, and handover on the same encounter.

Medical records

MRD, incomplete-chart control, and a discharge summary that cannot close until required fields are signed.

Human resources

Staff master, roster, attendance, and role assignment on the same campus. HR is a licensed hospital plugin — not year-one for the single-doctor plan.

CSSD

Sterile supply: sets out, sets in, and a trail from OT consumption back to the store.

Diet and kitchen

Diet orders on the encounter. Kitchen worklist from the ward, not a side notebook.

Assets and biomedical

Equipment register, calibration due, and biomedical jobs against the ward that owns the asset.

Dialysis

Session board, machine use, and billing on the same patient. Licensed after the hospital core — not in the single-doctor plan.

Histopathology

Gross, blocks, slides, and a signed report on the same order as the rest of the laboratory. Later plugin after LIS.

Anaesthesia

Pre-anaesthesia check, intra-op notes, and recovery handoff. Sits with OT

Recovery

PACU board after theatre. Vitals and a path back to the ward without a second identity. Later hospital plugin.

Infection control

HAI surveillance, isolation flags, and bundle adherence from the same encounter — not a side spreadsheet. Later hospital plugin.

Accounts

Hospital books: cash, credit, deposits, and a trail from the bill to the ledger. Later plugin after billing and TPA.

Internal audit

Role, screen, and field logs that finance and NABH can read. Soft deletes. Later core plugin for large campuses.

Phlebotomy

Collection worklist, barcode at the chair, and sample in on the same laboratory order. Later LIS plugin.

Control tower

One screen for the campus: queue, beds, OT, pharmacy, lab — colour status and a click through to the encounter. Later after the hospital core.

Housekeeping

Bed turnaround, room status, and a job list from discharge. Thin ops plugin — licensed after the hospital core.

Biomedical waste

Segregation, bags, and a statutory trail from the ward. Thin ops plugin for hospitals that must show it.

Linen and laundry

Sets out, sets in, and OT consumption. Thin ops plugin — later build.

Ambulance

Call, crew, and a handoff into ER or IPD on the same UHID. Later hospital plugin.

Complaints and feedback

Patient complaint, acknowledgement, and close. Thin ops plugin — not year-one for the single-doctor plan.

Payroll

Attendance into pay for hospital staff. Later HR plugin — not a campus ERP.

Counselling

Counselling notes on the encounter: diagnosis, finance, and discharge teaching. Later clinical plugin.

Multi-branch

Shared masters, local operations. Search by location, specialty, and doctor. Small hospital and above.

Specialty EMR packs

Paid packs after core EMR: cardiology, IVF, nephrology, obstetrics, paediatrics. Not in the single-doctor plan.

Palliative care

Symptom board, home-care visits, and a path from oncology. Later pack — not the doctor SKU.

Nuclear medicine

Orders and reports; interface to the camera the hospital already has. Later oncology-adjacent plugin.

Weights and measures

Statutory equipment register for scales and dispensers. Thin ops plugin for hospitals that are asked.